PONANT EXPLORATIONS, a French cruise ship operator and world leader in luxury expeditions, is enhancing its fleet of 13 intimate ships with Oracle Simphony Cloud point-of-sale (POS). With the mobile POS, PONANT EXPLORATIONS will have the tools and real-time insights needed to operate its food and beverage operations more efficiently, elevate passenger experiences, and support revenue growth. The pilot ship rollout of Simphony is planned to start in May 2025, with the rest of the fleet expected to go live by the end of the year.
PONANT EXPLORATIONS goal is to provide the best possible experiences and meet the changing needs of our guests,” said Jean-Louis Cambert, CIO, PONANT EXPLORATIONS. “With Oracle Simphony’s mobile-enabled POS, our staff will be able to deliver exceptional service from fine dining to the pool bar or stateroom service, making their jobs easier and on-board service more seamless. From an IT perspective, this project allows us to simplify our infrastructure through a full SaaS environment for the ‘On Shore’ side.”
Casting off in the cloud
A long time Oracle customer, PONANT EXPLORATIONS is already using Shipboard Property Management and Fleet Management aboard its ships. With Simphony, it will now have a comprehensive and individual ship view of reservations, its most popular menu items, inventory, and more. In addition to giving staff the ability to take orders from anywhere, this transition will also enable guests to use self-ordering options and give them the convenience of being able to pay with their preferred methods, including stateroom charge, credit card, and mobile pay.
“With advances in connectivity, cruise lines are now able to benefit from all the advantages of regular innovations delivered in the cloud,” said Alex Alt, executive vice president and general manager, Oracle Consumer Industries. “Using our comprehensive suite of cruise line solutions, PONANT EXPLORATIONS will have the tools and data intelligence to help better manage its on-board operations from room management to restaurants to deliver an exceptional experience to its guests.”
Oracle Hospitality is exhibiting at the Seatrade Cruise Global Conference in Miami, Florida on April 7-10, 2025 in booth #3400. Come visit us to see our flagship cruise solutions including Shipboard Property Management System, Fleet Management System and a live demo of Oracle Simphony Cloud POS.
PONANT EXPLORATIONS
For over 35 years, PONANT EXPLORATIONS has been committed to voyages of exploration which have meaning and more responsible tourism. The French-flagged fleet comprises 13 small ships equipped with state of the art environmentally friendly equipment. With PONANT EXPLORATIONS, the experience is refined, authentic and a source of inspiration. For more information www.ponant.com
Oracle Hospitality
Oracle Hospitality brings more than 45 years of experience in providing cruise ship technology solutions to independent cruise lines, hoteliers, global and regional chains, and gaming. Our hardware, software, and services enable customers to act on rich data insights that deliver personalized guest experiences, maximize profitability, and encourage loyalty.
Oracle’s shipboard property management, fleet management, and SilverWhere solutions, combined with the cloud-based Oracle Simphony Point-of-Sale, with open APIs accelerate innovation, increase revenue, lower IT cost, and maximize operating efficiency. To learn more, please visitwww.oracle.com/Hospitality.
